STORE POLICIES

PAYMENT

Our shopping cart is a provision of Pay Pal and is secured with SSL Encryption for the highest internet security available. Clientele security & privacy are of utmost importance to us.  You may use a major credit card to complete your payment through PayPal's Merchant Services.  

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GIFT CERTIFICATES

We are pleased to offer Gift Certificates for your shopping convenience.  Please visit our GIFT CERTIFICATE page for more details.
To REDEEM your Gift Certificate, please enter the Gift Certificate code in the Message to Seller box provided and the amount will be refunded to your account.

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SHIPPING & HANDLING POLICIES

Our preferred method for Domestic Shipping is USPS Priority/First Class Mail.

We will consider other shipping options dependent upon weight, size & destination.
All final shipping terms decided upon by The Red Velvet Shoe.
Shipping and Handling fees are determined by final package weight.

 All packages must be shipped to the address on your Pay Pal account.  If we cannot confirm your shipping address or if Pay Pal reports an unconfirmed shipping address, the Red Velvet Shoe is not responsible for said packages once they leave the Boutique. (This policy includes "GIFT DELIVERY" items.) Buyer also assumes full responsibility for any/all packages shipped to any other address.  Your item(s) will ship within 3 business days of receipt of your payment. If you wish to have overnight delivery, please inquire via email PRIOR to payment for item(s). We will send you an invoice for the total amount due. Certain domestic destinations will incur additional shipping and handling fees due to higher postal rates & packaging restrictions. We will email an invoice if additional fees apply for your purchase.  In the rare event that an item is to be returned to The Red Velvet Shoe, shipping & handling fees will not be refunded.

If you have any other questions regarding our shipping policies, please use the private comment form below.

INTERNATIONAL BUYERS/SHIPPING

We generally ship via USPS First Class International. This does NOT include tracking or insurance. If you would like either tracking and/or insurance, USPS Priority Mail offers both, but at additional fees. Please contact me prior to purchase if you would like to upgrade to International Priority; I will provide a quote and adjust the shipping cost.

If the item exceeds 4 lbs it will be shipped Global Priority. 
Due to the many variables involved in International Shipping, The Red Velvet Shoe retains the right to adjust policies in this regard*.
(*Some orders will cost additional shipping & handling fees above and beyond the amount quoted at check out. We will email an invoice to you which must be paid in full before item(s) are shipped.)

PLEASE NOTE:  ALL CUSTOMS, FEES AND IMPORT OR VAT TAXES ASSOCIATED WITH INTERNATIONAL SHIPPING ARE THE RESPONSIBILITY OF THE BUYER. WE CANNOT ALTER THE PURCHASE PRICE ON A CUSTOMS FORM OR MARK ANYTHING OTHER THAN MERCHANDISE.

We are not responsible for international packages once they've shipped.  If your package has not arrived in a timely manner, please contact your local postal agency to begin an inquiry.  Please let us know, we will do whatever we can on our end to assist you. 

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RETURNS

 We want you to be completely happy with your vintage items.  We will consider a reasonable request for a return on certain boutique items. Buyer assumes responsibility to check measurements, item descriptions, and make any inquiries prior to payment for item(s).  In the event that an item is to be returned to The Red Velvet Shoe, buyer assumes all shipping fees incurred for both purchase & return.  Item(s) must be postmarked for return to The Red Velvet Shoe within 7 days of date shipped from boutique.  Item(s) must be returned via the exact shipping methods used by The Red Velvet Shoe: attentive packaging, insured for amount paid for item(s), delivery confirmation and any other special shipping conditions.  Item(s) must be found in same condition as they were when taken off boutique floor.  All returns and refunds shall be determined by The Red Velvet Shoe.  If you wish to request an Item Return, please inquire via email to shopvintage@theredvelvetshoe.com and we will make a timely reply.
Requests for return & refund will not be accepted after 7 days of date of shipment from The Red Velvet Shoe.

Our greatest desire is to serve you well~~to make each sale a stepping stone toward your perfect confidence & satisfaction.
Should we fail~~in either goods or service~~immediate knowledge of the fact will be greatly appreciated.

Please use the comment form below for any questions regarding our Shop Policies.     

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